Guide 2

Create a route and add stops

Every route starts in Routes. You set the day, the start time and the depot, then add the stops in any of four ways, and you can mix them freely.

Create a route

In Routes, click New Route (on a phone: Create New Route).
Check the Route name, the Date and the Start time. Routes can be planned from yesterday up to 7 days ahead.
In Start — depot, start typing the address of your warehouse or depot and pick it from the suggestions.
Choose the Driver now, or leave No driver yet and assign the route later.
Click Add stops. The route builder opens.

The New Route window with the route name, driver, date, start time, depot and route options — The start time, depot and options of your last route in this browser are filled in for you.

The same window has Round trip, Minutes per stop, Group parcels and Keep my order; see Optimize with delivery windows.

Search for an address or a place

Type into Add address… at the top of the builder. Suggestions show the full address, and you can also search for a business or a place by name. Pick a suggestion to add it as a stop.

Or click the map: a pin drops where you clicked, with the nearest address. Click Add stop here to add it.

Paste a list

Click Paste list.
Paste one address per line, or rows copied from Excel or Google Sheets.
Click Add addresses. Each line becomes a stop, and the addresses are looked up in the background.

The Paste list window with five addresses, one per line — One address per line, or rows copied from a spreadsheet.

Upload a file

Click Upload file and choose a CSV, Excel (XLSX, XLS) or JSON file. The address column is found automatically, even if the header isn't in the first row or the address is split across several columns. Other columns are picked up when their headers match:

Column	Example header	What happens
Recipient	Name, Recipient	Shown on the stop for the driver
Phone	Phone	The driver can call from the stop
Notes	Notes, Instructions	Notes for the driver
Parcel code	Parcel, Barcode, Tracking	Used by parcel control
Delivery window	Time window, From and To	The stop's window for optimization
Coordinates	Latitude and Longitude	The address isn't looked up again
Proof of delivery	Signature required, Age verification	The stop's own proof of delivery

Headers in English, German, Polish, Czech, Portuguese and Spanish are recognized.

The route builder after a file upload: stops with recipients and delivery windows, one address not found, and the stops on the map — Stops from a file, with one address that wasn't found.

A route can have up to 200 stops. Addresses that couldn't be placed with confidence are marked; see Fix addresses that need attention.

Changes save automatically

There's no Save button: the builder saves the route a moment after each change. If something can't be saved, for example when the connection drops, a message says so at the bottom of the builder and the change is tried again.

Stops count towards your team's monthly limit when they're saved to a route, not while you search.