How-to guides: delivery route planner & courier routes
On the site: install, add stops, scan labels, import files, use the map, optimize, navigate with Maps or Waze, save and duplicate routes, scan parcels and capture proof of delivery—all in plain steps.
How to install the delivery route planner app (iOS & Android)
Open the App Store on iPhone or Google Play on Android and search for Route Planner for Couriers—match the store listing name before you install. Tap Get or Install, then Open. No account or sign-up is needed. When the phone asks for location permission, allow it while using the app: nearby address suggestions, map framing, and accurate pins work noticeably better. Then create a new route or open an existing one to start adding stops.
Open guideHow to search for an address and add a delivery stop
From the active route screen, focus the search field. Type a street, building, postal code, neighborhood, business name, or POI, then choose the correct autocomplete result (addresses are resolved through the app’s geocoding providers). Confirm the map pin sits on the correct doorway, gate, or bay, then add the stop—your designated start stays first in the list. Repeat for every delivery. Tip: long-press the map to drop a pin anywhere, adjust the resolved address if needed, and save it like any other stop.
Open guideHow to scan a shipping label (OCR) for package delivery
Label OCR speeds up parcel work: the camera reads text from a shipping label so you can verify or edit address, recipient fields, and notes before the stop is saved—ideal when you are handling many packages per hour.
Open guideHow to import addresses from CSV or Excel (bulk / CSV route planner)
File import is available in the app (not on the web). From the route workflow, open Import addresses and pick CSV, TSV, Excel (.xlsx or .xls), or supported JSON. The first row must be headers: include a column the app recognizes as a full address—names like address, street, delivery_address, location, shipping_address, destination, plus common translations—or supply paired latitude/longitude columns if coordinates are already known (geocoding can be skipped for those rows). Optional columns can carry stop name, phone, and notes. After parsing, each row is geocoded; addresses the app could not confirm exactly are listed first for a quick check—edit them, then continue. Import follows your plan: up to 10 addresses per import on Free, 100 on Lite, 150 on Pro and 200 on Business. If draft stops already exist, you may be asked to replace them; your start point is typically preserved.
Open guideHow to plan a multi-stop delivery route on the map
Start a fresh route or reopen one from My routes. Add stops from search, long-press pins, OCR, or import—they all land in the same ordered list you can reorder or delete. The map shows the polyline, markers, and numbering so you can sanity-check coverage before optimizing. Switch among standard, satellite, and hybrid basemaps when you need more context in industrial parks or rural roads. This screen is the operational picture couriers use for last-mile planning before optimization and navigation.
Open guideHow to optimize stop order (delivery route optimizer)
When the list includes every delivery you must visit, tap Optimize. The engine resequences intermediate stops to reduce driving distance and time while keeping your chosen start first. On Free you can build routes with up to ten delivery stops plus the start and optimize them a limited number of times each month; Lite, Pro and Business raise the per-route ceiling to 100, 150 and 200 stops with 250, 750 and 1,000 optimizations a month. Numbers shown in the app (paywall, settings, or messages) always override marketing copy if your subscription or limits differ.
Open guideHow to drive the route (Google Maps & Waze)
On the active route, use the navigation action for the next incomplete stop. Pick Google Maps or Waze—the handoff opens that navigator with the correct coordinates so you get turn-by-turn guidance. Finish the stop, return to Route Planner for Couriers, mark it complete if you track progress that way, then repeat for the following delivery until the day is done. External navigation keeps audio and lane guidance inside the map provider you already trust.
Open guideHow to save routes and resume later
Open My routes to browse everything stored on your account. Select a route to load it back onto the map, resume a partially finished day, or duplicate a good plan for tomorrow’s shift. Duplication is handy when customers repeat but the order changes slightly. Give routes clear names—for example the district and the shift—so you can find the right one quickly.
Open guideHow to scan parcels when loading and capture proof of delivery
Business: scan every parcel into the van against a checklist, then scan it again at the door so the app confirms it belongs to that stop. From Lite: capture proof of delivery — photo, signature, barcode, ID check and a note — when you mark a stop Done or Failed.